Customer survey - Chemuniqué

Client name(Required)

Location(Required)

Interviewee name(Required)

Interviewee title(Required)

1. How long have you been a Chemuniqué customer?

0–5 years

5–10 years

10–15 years

15–20 years

> 20 years

2. What are the most important features or attributes you look for in a feed additive supplier?

3. How often do you re-evaluate your choice of feed additive suppliers?

Quarterly

Every six months

Annually

4. How often do you re-evaluate your feed additive components?

Quarterly

Every six months

Annually

5. Rank the following factors that influence your feed additive purchasing decisions: (allow ranking from 1–10)

	1	2	3	4	5	6	7	8	9	10
Relationships/trust with suppliers
Return on investment (ROI)
Perceived industry leadership, e.g. Internationally peer-reviewed scientific publications
International trial data
Local trial data
Product efficacy
Customer service and communication
Product price
Technical advice on product application
Additional services (e.g. regular enzyme analysis, NIR services)

6. Are there any factors not listed above that you feel particularly strongly about?

If yes, please specify

7. What is your view on the future of animal agriculture in South Africa?

8. What new or emerging trends in animal nutrition and feed additives are you most excited about?

9. How significant a role does ESG (environmental, social, and governance) principles play in your strategy, and why?

10. What are the most common pain points you experience with products/services in the animal science industry?

11. What is the most significant challenge your business is facing at the moment?